These Terms of Service (“Terms”) are a legal agreement between you and SuperCX(“SuperCX”, “we”, “us”, or “our”) governing your access to and use of our website at supercx.co and the SuperCX customer engagement platform at app.supercx.co (together, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. The Service
SuperCX provides an omnichannel customer engagement and business messaging platform that lets businesses manage conversations with their customers across WhatsApp, Facebook Messenger, Instagram, email, voice, and web chat from a single shared inbox, along with related automation, ticketing, and analytics features.
2. Accounts and eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at lohith@supercx.co of any unauthorized use.
3. Connected channels and third-party platforms
When you connect a WhatsApp Business account, Facebook Page, Instagram account, or other third-party service, you authorize SuperCX to access and process data from those channels to provide the Service. Your use of those platforms remains subject to their own terms and policies, including the Meta Platform Terms and WhatsApp Business terms, and you are responsible for complying with them.
4. Acceptable use
You agree not to use the Service to:
- Send unlawful, harassing, deceptive, or unsolicited (spam) messages.
- Violate the terms, policies, or messaging rules of any connected platform.
- Infringe the intellectual property, privacy, or other rights of any person.
- Attempt to gain unauthorized access to, disrupt, or reverse engineer the Service or its infrastructure.
- Transmit malware or otherwise interfere with the Service.
5. Customer data and privacy
Our collection and use of personal information is described in our Privacy Policy. You are responsible for obtaining any consents required from your end users for the messages and data you process through the Service, and for using the data you access in a lawful manner.
6. Fees
Paid plans and usage-based charges, where applicable, are billed as described at the time of purchase. Unless stated otherwise, fees are non-refundable. Failure to pay may result in suspension or termination of the Service.
7. Intellectual property
The Service, including its software, design, and content, is owned by SuperCX and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You retain ownership of the content and data you submit.
8. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that risks harm to SuperCX, other users, or third parties. Upon termination, your right to use the Service ends and associated data is handled as described in our Privacy Policy.
9. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
10. Limitation of liability
To the maximum extent permitted by law, SuperCX will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill arising from your use of the Service.
11. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you through the Service. Continued use after changes take effect constitutes acceptance of the revised Terms.
12. Contact us
Questions about these Terms? Contact us at lohith@supercx.co.