Reviews & case studies

Real outcomes from real teams.

We measure ourselves by the lift our customers feel — in response time, in cost, in revenue. Here's what some of them moved this year.

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100+ TEAMS · 14 COUNTRIES
AllRetailFintechHealthcareSaaSTravel
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Retail · Featured

Cut support response time from 12h → 1.5h across 4 channels.

A leading retail brand consolidated email, WhatsApp, voice and chat into SuperCX. AI Chatbot caught 62% of incoming volume; the rest routed to humans with full context.

12h→1.5hResponse time
62%Auto-resolved
4.7/5CSAT
Fintech

Voice AI booked 3,400 verified callbacks in the first quarter.

Outbound voice agent qualified leads across two languages, sync'd every disposition straight into Salesforce, freeing 14 BDRs for high-intent conversations.

3,400Callbacks
38%Pickup rate
14BDRs freed
Healthcare

Appointment no-shows down 41% with reminder voice agents.

Multilingual outbound voice reminders + intelligent rescheduling captured intent without a single human touch for 70% of confirmations.

−41%No-shows
70%Self-serve
8 languagesCoverage
SaaS

Marketing automation lifted MQL→SQL conversion 2.3×.

End-to-end automation stack: Leadsquared, Freshdesk and SuperCX integrated under one event spine. Lead scoring, routing and nurturing on autopilot.

2.3×MQL→SQL
−58%Manual touch
24hTime to lead
Travel

Salesforce + telephony rolled out in 21 days, end-to-end.

SuperCX implementation team handled discovery, configuration, training, and go-live for a 200-agent travel desk in three weeks flat.

21dGo-live
200Agents trained
0Production incidents
Retail

Returns chatbot deflected 84,000 tickets in 90 days.

Trained on the brand's policy docs, the AI chatbot handled order tracking, returns and exchanges across web + WhatsApp with seamless human handoff.

84kTickets deflected
−$310kQuarterly savings
95%Containment
/ words from the teamsverbatim, unedited
SuperCX transformed our customer support — response times cut from 12 hours to under 1.5 hours.
B
CX Head, Leading Retail Brand
Retail
Voice AI sounds remarkably human. We routed 40% of our outbound volume through it within a month.
C
VP Sales, Fintech Co.
Fintech
The team treated our CRM rollout like operators, not consultants. Live in three weeks.
D
COO, Travel Desk
Travel
Our marketing-to-sales handoff used to leak everywhere. SuperCX plugged it.
S
Head of Growth, B2B SaaS
SaaS
No-shows dropped overnight. The reminder agent paid for itself in six weeks.
G
Director Ops, Hospital Group
Healthcare
Finally a partner that ships on our timeline, not theirs.
L
CTO, Lendingkart
Fintech
4.8/5
Average post-implementation review across 100+ engagements
98%
Of customers stay with us beyond their first contract
14d
Median time-to-value across new deployments

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