Case Studies

Customer Success Stories

See how businesses across industries have transformed their customer experience with SuperCX.

100+
Customers
2M+
AI Conversations/Month
40%
Avg Cost Reduction
95%
Client Retention
TS

TechStart Inc.

SaaS

How TechStart Reduced Support Costs by 60%

A fast-growing SaaS company implemented SuperDesk and AI chatbots to handle their surging ticket volume.

Key Results

60%
Cost Reduction
85%
CSAT Score
4hrs
Avg Resolution
“SuperCX transformed our support operations. We handle 3x the volume with the same team.”
CTO, TechStart Inc.
SM

ShopMax

E-commerce

ShopMax Increases Revenue by 35% with Cart Recovery

India's leading fashion retailer used WhatsApp automation to recover abandoned carts and boost sales.

Key Results

35%
Revenue Increase
42%
Cart Recovery
2M+
Messages/Month
“The ROI was visible within the first month. SuperCX paid for itself many times over.”
Head of Digital, ShopMax
HF

HealthFirst

Healthcare

HealthFirst Cuts No-Shows by 45% with AI Reminders

A healthcare network implemented Voice AI for appointment reminders and patient engagement.

Key Results

45%
No-Show Reduction
10K+
Calls/Day
95%
Patient Satisfaction
“Our patients love the convenience. Staff can now focus on care instead of phone calls.”
Operations Director, HealthFirst
SB

SecureBank

BFSI

SecureBank Achieves 70% Call Deflection

A regional bank deployed multilingual voice bots for balance inquiries and transaction support.

Key Results

70%
Call Deflection
12
Languages
24/7
Availability
“Customers can get help in their preferred language at any time. It's a game-changer.”
VP Customer Experience, SecureBank

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